Shipping policy

Shipping Policy for Sascha Martini

1. Order Processing

  • Processing Time: Orders are processed Monday through Friday, 9:00 AM to 5:00 PM GMT, excluding weekends and public holidays. Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Methods and Delivery Times

  • Domestic Shipping (Australia):

    • Standard Shipping: Delivery times and costs are calculated at checkout based on your location.

  • International Shipping:

    • Standard International Shipping: Delivery times and costs are calculated at checkout based on your location.

3. Shipping Costs

  • Shipping costs are determined at checkout and are based on the destination and weight of your order.

4. Order Tracking

  • All shipments are tracked. You will receive a tracking number via email once your order has been dispatched.

5. Customs, Duties, and Taxes

  • International Orders: Orders shipped outside of Australia may be subject to import duties, taxes, and fees upon arrival in the destination country. These charges are the responsibility of the recipient, as we have no control over these charges and cannot predict their amount.

6. Shipping Restrictions

  • Currently, we do not ship to P.O. boxes or military addresses.

7. Delays

  • While we strive to ensure timely delivery, unforeseen circumstances such as customs delays, natural disasters, or courier delays may occur. We appreciate your understanding in such cases.

8. Contact Information

This policy is designed to provide clarity on our shipping procedures and to ensure a smooth experience for our customers.