Refund policy

Returns and Refunds Policy for Sascha Martini

1. Overview
At Sascha Martini, we are dedicated to providing premium beauty products. Due to the nature of our products, we have specific policies regarding returns and refunds, in compliance with Australian Consumer Law.

2. Change of Mind
We do not accept returns or provide refunds for change of mind purchases. This policy is in line with Australian Consumer Law, which does not require businesses to offer refunds or exchanges for change of mind.

3. Faulty or Defective Products
In accordance with Australian Consumer Law, if a product is faulty, defective, or does not meet consumer guarantees, customers are entitled to a remedy. Depending on the nature of the issue, this may include a repair, replacement, or refund.

4. Conditions for Returns
To be eligible for a return due to a faulty or defective product, please ensure that:

  • The product was purchased directly from Sascha Martini.
  • Proof of purchase (e.g., receipt or order confirmation) is provided.
  • The issue with the product is reported within a reasonable time frame after purchase.

5. Process for Returns and Refunds
If you believe your product is faulty or defective, please follow these steps:

  1. Contact Us: Email us at glow@sascha-martini.com with your order details and a description of the issue.
  2. Assessment: We may request further information or evidence (e.g., photos) to assess the problem.
  3. Resolution: If the product is deemed faulty or defective, we will offer an appropriate remedy, which may include a repair, replacement, or refund, depending on the circumstances.

6. Shipping Costs

  • If a product is confirmed to be faulty or defective, Sascha Martini will cover reasonable shipping costs associated with returning the item.
  • For any other returns not covered under our policy, customers are responsible for shipping costs.

7. Exceptions
This policy does not cover faults or defects resulting from misuse, neglect, or accidental damage.

8. Contact Information
For any questions or concerns regarding our returns and refunds policy, please contact us at:

This policy is designed to comply with Australian Consumer Law and ensure a fair and transparent process for our customers.