FAQs

 

What should I do if I’m having issues checking out?

If you’re experiencing any problems during checkout, feel free to contact Emily or Sascha at glow@sascha-martini.com. We’ll get back to you within 1 business day.

 

Can I update my shipping address after placing an order?

Absolutely! Email us at glow@sascha-martini.com with your order details and the updated address, and we’ll take care of it for you.

 

How can I follow up on my order?

If you’d like to check the status of your order, simply drop us an email at glow@sascha-martini.com or DM us on Instagram at @sascha_martini for urgent inquiries.

 

How quickly will I receive a response?

We aim to respond to all emails within 1 business day. For urgent matters, send us a DM on Instagram for a quicker response.

 

Are your products vegan and cruelty-free?

All of our products are vegan, cruelty-free, and made with organic ingredients. She contains no alcohol or silicone, making her the first of her kind.

 

Where is GLOW UP made?

GLOW UP is proudly Australian made and owned. It was important to me not to outsource overseas, so I could maintain control over the quality and integrity of her.

 

Where does GLOW UP get distributed from?

As she is Australian made we distribute from our Sydney hub

 

Can I use SPF with GLOW UP? 

Yes! She wasn’t formulated with SPF to preserve her amazing texture and integrity. She blends seamlessly with any SPF, BUT you must apply her first to allow her key ingredients to penetrate your skin.

 

Does GLOW UP have a colour?

She is universal. I know what you’re thinking but she truly enhances your skin with a natural hue, like a sun-kissed glow after just 10 minutes in the sun. 

When I say she's suitable for all skin types and tones, I mean it.

 

TONE

- Fair/Pale

- Light: Light tan or peach tones, 

- Medium: Olive, tan, or golden hues,

- Olive: Deeper tan with green or yellow undertones,

- Brown: Shades like caramel, chestnut, and chocolate

- Dark: Deep brown to ebony tones

- Black: Deepest shades with rich ebony or blue-black tones

 

Like seriously, because she is not a make up colour but a hue, she works!

 

TYPE

- Normal Skin

- Dry Skin:

- Oily Skin

- Combination Skin

- Sensitive Skin

 

 

Can I use other skin products with GLOW UP?

 

You can, but less is more when it comes to what you put on your skin. I believe in simplicity to give your skin its best chance...

 

 

Can I use Paypal?

Payment by PayPal is currently unavailable. However, we continue to offer other secure and reliable payment methods to ensure a smooth checkout experience.

If you have any questions or need assistance with payments, email us directly at glow@sascha-martini.com.

The reason I formulated her this way is to provide you with one product that does it all but bloody well. She's unique, ideal on her own, under makeup, or for a make up refresh. I made her out of sheer frustration, so she nails every need.